Timeless Tails


Timeless Tails

Timeless Tails

🐾 ‘Timeless Tails Dog Grooming’ Who We Are + What We Stand For 🐾

Hello everyone in Mount Barker and the Adelaide Hills,
First and foremost, thank you – from the bottom of our hearts – to each and every one of you who truly cares about your dog’s wellbeing and seeks the best advice, even when navigating pet care feels overwhelming. Your dedication doesn’t go unnoticed, and it’s exactly why we do what we do.

At Timeless Tails, our passion for dogs runs deep. It shapes the way we work, the choices we make, and the loving environment we’ve built together. Whether you’re a long-time client or new to our pack, here’s what makes us who we are:

❤️ Wellbeing Comes First – Above all, your dog’s physical and emotional wellbeing is at the heart of every decision we make.

🐶 Cage-Free + Sedation-Free – Your dog’s comfort is our top priority. We provide a calm, open environment where they feel safe and cared for.

🌿 Gentle, Eco-Friendly Products – We use oatmeal-based, sensitive-skin friendly shampoos that are kind to both your pup and the planet.

⏱️ Time-Efficient Grooming – We focus on providing high-quality, timely service to reduce stress and ensure your dog isn’t kept waiting.

💬 Open Communication – We listen, we respond, and we genuinely care about meeting your expectations with every groom.

We’re more than just a grooming salon — we’re a community of dog lovers who believe in compassionate care, trust, and tail wags.

Thank you for being part of our journey.

With love and gratitude,
The Timeless Tails Team



Timeless Tails – Policies and Procedures

Cancellations

We understand that unexpected emergencies can arise. To help us manage our schedule and accommodate clients on our waitlist, we kindly ask for at least 48 hours’ notice to cancel or reschedule an appointment.
• Less than 24 hours’ notice (without an emergency) may result in a 50% charge of the total groom cost to cover lost time and resources.

Thank you for your understanding — this policy ensures fairness for all clients and helps our business run smoothly.



Missed Appointments / No-Shows

We send reminder messages before every appointment to give you ample opportunity to confirm, reschedule, or cancel.
• If you miss your appointment without prior notice, we reserve the right to request full payment for the scheduled groom.

Missed appointments affect not only our schedule but also other clients waiting for availability. We appreciate your understanding.



Late Arrivals

At Timeless Tails, we provide private, one-on-one grooming sessions in a calm, unhurried environment. To maintain this experience for every client, punctuality is essential.
• If you are running late, please call or message us as soon as possible.
• Arriving more than 30mins late may reduce the quality of care we can provide or affect the next appointment.
• If you arrive more than 30mins late without notice, we may:
• Refuse the appointment if there isn’t enough time to complete the groom, and/or
• Request full payment to cover our reserved time and costs.

Repeated late arrivals without notice may require prepayment for future appointments.



Pick-Up / Collection

We’ll notify you when your paw-pad families groom is complete, to allow 30mins for pick-up. Punctual collection helps us keep the environment calm and ensures smooth changeovers between clients.

Late Pick-Up Fees:
• A $20 fee per 30 minutes will apply for late collection beyond the agreed pick-up time without prior communication.
• If your dog is not collected by closing time, an additional overtime charge may apply.

Matting Charges

At Timeless Tails, your pet’s comfort and safety are our top priority. Matting can cause significant discomfort, skin irritation, and even injury if not handled properly. Removing mats requires extra time, care, and expertise.

To ensure the best outcome for your dog, please note the following:
• Additional fees starting from $20 for a small dog will be applied to cover the extra grooming time and wear on tools.
• For severe matting that cannot be safely brushed out, a shorter style or full clip-down may be required for your dog’s comfort and safety.
• We will always discuss the best option for your pet before proceeding.

Regular grooming appointments and at-home brushing are the best ways to prevent matting and keep your dog’s coat healthy and comfortable.


Please ensure you have read and understood the policies of Timeless Tails Dog Grooming prior to booking an appointment.
By requesting or booking an appointment, you agree to abide by the Terms and Conditions outlined in our Policies and Procedures.
Thank you for helping us maintain a safe, relaxed, and timely experience for every pet.


Timeless Tails

Brigette Wood - (she/her)

Dog Groomer
Bridgette has a deep passion for the wellbeing of all animals but has a particular soft spot for dogs! Before joining our team she has previously been a vet nurse for 10 years, so rest easy knowing your paw-pad family is in safe and educated hands. Looking for someone who can guide you towards how to best care for your paw-pad family? Well you’ve found her!

Cheryl Allen - (she/her)

Dog Groomer
Cheryl is our senior groomer. With 15 years of experience behind her and a happy go lucky aura you can’t go wrong. Her passion for animals has followed her throughout life and is in this line of work out of passion. Looking for someone with the most experience on the team? Well you’ve found her!

Annie Hassold - (she/her)

Dog Groomer
Annie has a big heart and is a valuable member of the team. She has learnt Cheryl and Phoenix’s grooming style so quickly, with a thorough, patient, empathetic and calm approach. Looking for someone who can do it all with a gentle vibe? Well you’ve found her!

Felicia Ujhelyi

Dog Groomer
Felicia is our new and excited staff member who is keen to grow and learn along side your paw-pad family. With a love for dogs and an openness to be taught under the training of Cheryl and Phoenix she’s a great addition to the team. Looking for someone with an artistic approach? Well you’ve found her!

Kate Pastors - (she/her)

Double Coated Master
Kate is a dedicated hard worker, and what sets her apart from us all, is being the best in double coated dogs. Thick and dense coats are where she thrives. We lean on her for our mission impossible’s, and when we need to gently introduce your paw-pad family to a good grooming experience. Looking for a double coat specific master? Well you’ve found her!

Tamika A

Dog Bather
Introducing young and bright Tamika to our team! Tamika absolutely loves dogs and is trained only by the best of our team to give you the best results. Her deshedding skills and dedication to double coated dogs, comes straight from the expertise of team member Kate and her grooming skills are beginning to take shape in the carful hands of Phoenix. Looking for someone with a gentle kindness? Well you’ve found her!

Timeless Tails

Full Groom

Puppy’s First Groom

Simply bath and blow-dry

Cavalier King Charles Spaniel

Cocker Spaniels

Short Haired Breeds for bath, blowdry, and brush-out

Pug

Australian Cattle Dog/ Blue Healer

Labrador

Australian Sheperds

Border Collie

Golden Retrievers

German Shepherd

St Bernard

Bernese Mountain/ Newfoundland

Akita

Husky Breeds / Malamute

Other services

Timeless Tails


Timeless Tails

Timeless Tails Dog Grooming

70 Hutchinson Street, Mount Barker, Mount Barker District Council, SA, 5251

0444555869

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 1:00pm

Timeless Tails

Timeless Tails Dog Grooming

70 Hutchinson Street, Mount Barker, Mount Barker District Council, SA, 5251

0444555869

Like our Facebook page


Send us a message